Inside Sales Professional

Position Summary

The Inside Sales Professional will be responsible for providing sales and service support, acting as a technical sales expert to develop and maintain customer relationships.

NOTE:

• Expected to make a high volume of calls, averaging 115 dials per day
• Base salary plus commission
• Must be in the Continental United States
• Must be able to hardwire to router (NO WIFI)

Duties and Responsibilities

• Ability to understand customer needs at a technical level, identify sales opportunities, and provide technical information about our client’s products and services.
• Achieving a sales quota by executing sales and service-related activities including qualifying high volumes of leads in a timely manner, closing sales within a short sales cycle, and overcoming objections and stalls.
• Ability to identify potential for sales with skills to ask for and close sales.
• Will maintain an active customer and prospect base, follow-up campaign calls, scheduling calls, as well as inbound inquiry management.
• Inbound and outbound support utilizing multiple channels such as Chat, Email, and Voice, etc.
• Ensure that customers are educated on the latest information or changes to products and build a deeper relationship/loyalty with the customer.
• Able to develop and sustain productive relationships, and coordinate efforts with sales team and other partners of client, to ensure smooth transition of information
• Understanding call objectives set forth, including call strategy and production requirements (# of calls, # of decision makers reached, # of opportunities opened, # of sales closed, # of call dispositions, etc.). Will be expected to make a predefined number of calls each day, generate a minimum number of sales/revenue and will be monitored remotely and side-by-side.
• Must be comfortable working in a high-production sales environment with a call guide that may or may not be scripted.
• Ability to react to customer requirements outside of standard products when situation warrants and work together with the customer to come up with solution that best fits the needs.
• Database Integrity – capturing complete and accurate data on each call (and partial data when a profile cannot be completed), such as; names, addresses, purchases, reactions of prospects contacted into database.
• May be required to provide customer training through webcam and other video conferencing software.
• The above job duties and responsibilities are not intended to be an all-inclusive list of duties and standards of the position.

Skills & Qualifications

Education- Four-year (Marketing) / Technical or Business Degree or equivalent education plus experience.

Experience- Prefer 2+ years of experience in sales role closing deals with a short sales cycle (transactional selling such as cars, applicants, large electronics, etc.) including up-selling experience. Bi-lingual Spanish/English is a plus.

Experience with CRM platforms, such as Sales Force or HubSpot is preferred.

Skills:

• Demonstrates dependability and reliability by being punctual, working assigned shifts and completing responsibilities in a timely manner.
• Interacts politely and effectively with customers, fellow employees and business partners.
• Talks with, listens to and signals others to effectively exchange information; receives or gives direction; and effectively works as part of a team.
• Must maintain a flexible work schedule to accommodate account/client needs.
• Ability to identify the required balance between production and performance (quantity vs. quality) to reach revenue projections.
• The ability to actively listen, question and probe. Understand key pieces of spoken information and separate relevant from irrelevant information. Must have strong communication and presentation skills--both oral and written--with a high degree of professionalism, diplomacy and a clear speaking/telephone voice.
• The ability to prepare clear, accurate, and understandable written text in English, and follow the basic rules of spelling, grammar, and punctuation.
• The ability to provide excellent service to external and internal customers.
• The ability to develop and maintain respect and value the differences and perceptions of different groups/individuals.
• Must maintain and keep the confidentiality of all customers, clients, and company information.
• The ability to change one’s style or approach as a result of unexpected circumstances or ambiguous work situations.
• Ability to adapt quickly to change and work effectively on various types of activities.
• Ability to work under pressure whilst maintaining a cool outlook.
• Thriving in an environment that never stops is a must.

Physical Requirements: (with or without reasonable accommodations)

The physical requirements described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the requirements include prolonged periods sitting at a desk and working on a computer and repetitive motions. The ability to travel on an as-needed basis, to meet with clients, business partners, and vendors, may be required.